Returns are accepted with the following conditions:
- The return has to take place 14 days after the order is delivered.
- The return item should be at a new condition without any marks or scratches with all the items included in the original package.
- The return item should be accompanied by the original receipt or invoice.
In case of olivetreewood.com liability, in the event that all conditions are met and the return is accepted the customer can receive store credit of the same value in order to purchase a new product or a cash refund through wire transfer/card refund.
In the unfortunate case that you received a fault product please let us know as soon as possible about the problem. Before the product return you should contact us at firstname.lastname@example.org or by calling us during working hours
The return cost is covered by Olive Tree Wood only in the case of our liability. In case of customer liability such as, wrong dimensions/selected color etc the shipping cost is paid by the customer.
In the case of a cache refund the full amount will be refunded within 10 business days from the return date.